Refund Policy

1. General Policy — All Sales Final

Research-grade peptides and compounds are perishable, highly sensitive to handling and storage conditions, and are regulated materials. Accordingly, G3 Bioscience & Research operates an all-sales-final policy. Once an order ships, it is considered sold.

We accept claims for the specific exceptions listed in Section 2 below. We do not accept returns or issue refunds for: change of mind, ordering the wrong product, discovering a cheaper price elsewhere, or general dissatisfaction where the product met its stated specifications.

2. Eligible Exceptions

G3 will issue a full refund or replacement shipment (at our discretion) in the following circumstances:

2a. Damaged in Transit

If your order arrives visibly damaged (broken vials, crushed packaging, compromised seals), you must:

1. Photograph the exterior packaging before opening it.
2. Photograph the damage inside the package.
3. Email orders@g3research.com within 48 hours of delivery with photos and your order number.

Claims submitted after 48 hours of the carrier's confirmed delivery timestamp will not be accepted. G3 reserves the right to file a carrier insurance claim and may require you to retain damaged items for inspection.

2b. Wrong Item Received

If you receive a product that is materially different from what you ordered (wrong compound, wrong size), contact us within 7 days of delivery at orders@g3research.com. Do not open or use the incorrect product. We will arrange a replacement shipment and prepaid return label for the incorrect item.

2c. Failed Delivery / Lost Package

If the carrier marks a package as delivered but you did not receive it:

1. Wait 24 hours — delays in carrier scan updates are common.
2. Check with neighbors and your building's mail area.
3. File a missing package report with the carrier and obtain a case number.
4. Contact us at orders@g3research.com with your order number and carrier case number within 7 days of the delivery scan date.

We will investigate and, where carrier fault is confirmed, issue a replacement shipment or store credit. G3 is not responsible for packages delivered to an incorrect address provided by the customer, or packages stolen after confirmed delivery.

2d. Order Cancelled Before Shipment

If you need to cancel an order, contact us immediately at orders@g3research.com. Orders cancelled before they enter the fulfillment queue will receive a full refund. Once a shipping label is generated, cancellation is no longer possible. We begin fulfillment quickly — same-day for orders placed before 12:00 PM PT — so time is critical.

FTC Mail Order Rule Compliance (16 CFR Part 435): If we are unable to ship your order within the timeframe stated at checkout (or within 30 days if no date was specified), we will notify you by email before the shipment deadline. That notice will offer you the option to: (a) consent to a revised shipment date, or (b) cancel your order for a full refund. If you choose to cancel, or if you do not respond and we cannot obtain your consent to the delay, we will issue a full refund to your original payment method within 7 working days (or one billing cycle for credit card charges, whichever is sooner).

2e. Product Does Not Meet COA Specifications

Every G3 product ships with a Certificate of Analysis from an independent third-party laboratory. If you have cause to believe a product materially fails to meet its stated purity or identity specification, contact us at quality@g3research.com within 14 days of delivery. We may request:

• Your testing methodology and results;
• Details of handling and storage conditions;
• Retention of the unopened portion of the vial for our own analysis.

If our investigation confirms a product defect attributable to G3, we will issue a full replacement or refund. Variance from COA due to improper reconstitution, storage, freeze-thaw cycles, or third-party testing methodology differences does not qualify.

3. Non-Refundable Items & Circumstances

The following are expressly excluded from refund eligibility:

• Any opened, reconstituted, partially used, or otherwise compromised product;
• Products stored or handled outside of our stated storage recommendations;
• Digital products (Protocol Guide, downloadable content) once delivered;
• Shipping and handling fees, except where G3 is at fault;
• Duties, customs fees, and import taxes paid to government authorities;
• Orders seized or destroyed by customs authorities due to the laws of the destination jurisdiction;
• Products returned without prior written authorization from G3;
• Claims submitted outside the applicable timeframes stated in Section 2.

4. How Refunds Are Processed

Approved refunds are issued to the original payment method used at checkout. Processing times:

• Credit/debit card: 5–10 business days after we initiate the refund (timing varies by your bank).
• Store credit: Applied to your account within 1–2 business days and does not expire.

We will notify you by email when a refund has been initiated. If you do not see the refund after 10 business days, contact your bank before reaching out to us, as processing delays are typically on the financial institution's end.

5. Exchanges

We do not offer direct exchanges. If you need a different product, request a refund or store credit under an eligible exception (Section 2), then place a new order.

6. Chargebacks

We ask that you contact us before initiating a chargeback with your bank or card issuer. The vast majority of issues can be resolved quickly by contacting orders@g3research.com. Fraudulent or bad-faith chargebacks on orders that have been delivered as described will be disputed with supporting documentation. Customers who file bad-faith chargebacks will be permanently banned from future purchases.

7. Apparel & Lifestyle Gear

Non-compound lifestyle items (apparel, gear, accessories) may be returned within 21 days of delivery in unworn, unwashed, original condition with tags attached. Email orders@g3research.com to request a return authorization. Customer is responsible for return shipping costs unless the item is defective or incorrect.

8. Contact for Claims

• Order issues & refunds: orders@g3research.com
• Quality / COA disputes: quality@g3research.com
• Please include your order number and a clear description of the issue in all correspondence.